Return and exchanges
Returns must be made within 14 days (date on the post mark is important).
RETURNS FROM OUTSIDE EUROPEN UNION - accepted but they are not fully refunded. Please note that shipping fees are not refundable. I also keep approximately 25-30% - it is cost of custom duties, that I have to pay for importing returned goods. RETURNS FROM EUROPEN UNION I refund the entire cost of the product. I don't offer returnes of custom order. I do not offer refund and send the product back in the following conditions: |
a) products with properties specified by the consumer in the order placed by him or closely related to his person, i.e. individual orders, color change, change of product mounting method, change of size, veil length, etc.
b) products with visible signs of use, a perfume smell and / or without a paper label (tags) c) products if the information about the return was made after 14 days from receiving the goods STANDARD SHIPPING Europe Union: 6-14 working days Rest of the World: 8-30 bussiness days PRIORITY SHIPPING Europe Union: 3-5 bussiness days Rest of the World: 7-14 bussiness days |