Welcome! 
Thank you for taking the time to visit The Silk Flower Artist on-line shop.

At The Silk Flower Artist, we want you to be completely satisfied with you purchase! 
We strive to provide excellent customer service.
Please make sure you feel comfortable and agree with these terms before placing your order.

Payment 
Payment is due when order is placed. We accept PayPal, credit cards payment and bank to bank transfer. 

Shipping 
We can ship your professional instruments to virtually any address in the World. 
We ship via Swiss Post. 
We will ship your package to the address listed on PayPal unless you give other instructions. 
All small packages normally post via Standard Economy shipping without insurance and tracking number. Please contact us if you wish to upgrade the shipping method.  

All packages (500 gr - 1 000 gr - MASTER SET and MINI SET ) shipped via Economy shipping (no insurance, no tracking number).
Please contact if you wish to add an insurance and tracking number.

Shipping Time of package shipment in international traffic depends on organization of post office traffic in the destination country. As our experience tells us in international traffic: 

PRIORITY SHIPPING
Europe  - 3 days up to 7 days
USA       - 1 - 2 weeks

ECONOMY SHIPPING                                    
Europe - 1 - 2 weeks                                   
USA      - up to 4 weeks                               

Insurance
We suggest you to insure your package from loss or damage in domestic and international transport.
** Please note all small items are sent at buyer's own risk unless signed for or tracked post is paid for.

What if a package is not insured? 
The Silk Flower Artist does not bear any responsibility and does not recognize reimbursement in cases of loss, damage or decreasing of package content.

What if a package is insured? 
The Silk Flower Artist guarantees to reimburse damage in case of loss of insured package in the invoiced amount. In a case of damage or decreasing of content of an insured package a reimbursement will be made in a determined or estimated amount of damage or decrease, but not in an amount greater then the amount that would be paid in a case of loss of package. 
The Silk Flower Artist does not bear any responsibility and does not recognize damage or loss reimbursement caused by unforeseeable events beyond human possibilities (accidents, natural disasters, etc.).

A system for electronic monitoring of deliveries enables a user of delivery services to know in every moment where the package is - its status (delivered, returned, rerouted).

User can find information on package status by searching following Web pages:
Swiss Post - track and trace
USPS 

You only need to enter package reception number (identification number) on a corresponding Web page to find information considering your package (date, time and place of reception, position of your package, and its state (delivered, returned, delivery in progress, etc.). 
You can find identification number in the e-mail sent to you by Elena-Silk Flower Art right after the distribution.

Refunds and Exchanges
We take extreme care in ensuring that everything we sell is packaged very well. We value our clients extremely highly. 

Our professional instruments are guaranteed to give 100% satisfaction. 
We carefully check every sold item before we post it, if it is defective we send it back to our supplier. If you receive damaged goods then we will offer a refund upon their return, we cannot offer refunds for goods that have been used. Administration fees CHF 25.00 for all refunds. 

For obvious reasons we cannot offer refunds on digital goods (Video / PDF tutorials, DVD, USB Flash drive).


Import duties and fees
You can be a subject liable for paying custom duties and taxes that may arise when the package arrives in your country. Additional expenses that may originate from custom duties in your country must be paid by you. We do not have control of these eventual expenses and can not estimate the amount. Custom duties vary from country to country and you should contact local custom authorities for further information. Just to remind you, when you order from Elena-Silk Flower Art you become the importer and must act in accordance with laws and regulations of the country you are receiving shipment in. 

If a package is marked as "Gift" value of a package is not freed from custom duties; the duties must be paid by a person receiving the package.